Frequently asked questions
Where is Cines Filmax Gran Vía?
In the Gran Via 2 shopping centre, Avenida de la Gran Via, 75, 08908 L'Hospitalet de Llobregat (Barcelona). See it on the map.
Is there parking?
Yes, in the shopping centre car park: 3 hours free from Monday to Saturday and no time limit on Sundays.
How do I buy tickets?
Online, from each movie's page on this website (choose the showtime, your seat and pay), or at the cinema box office.
How much is a ticket?
It depends on the day and the screen: there are reduced prices on Wednesdays and Thursdays, for over-65s on Tuesdays and for morning showings, and supplements for 4DX, ScreenX and 3D. See the up-to-date price list.
Are there discounts for members?
Yes. The loyalty program is free: reduced prices online and at the box office, points you can exchange for tickets and snack menus, and invitations to exclusive previews. Points expire after six months.
What is 4DX and who can use it?
A screen with moving seats and water, wind, scent and bubble effects synchronised with the film. For safety reasons it cannot be used by children under 4, people under one metre tall, pregnant women, people with reduced mobility or with heart, back or neck problems or epilepsy. Children under 120 cm must be accompanied by an adult. Read the 4DX safety standards.
What is ScreenX?
A projection format that extends the image onto the side walls of the auditorium for a 270-degree view. See the movies in ScreenX.
Do you show films in their original language?
Yes, in the original version with Spanish subtitles (VOSE) and, for some films, with English subtitles (VOSI). You can filter by version on the now playing page.
What should I do if there is a problem with my ticket?
For any problem with your ticket call 603 500 004 (from 4:30 pm to 11 pm).
Can I get an invoice for my tickets?
Yes, request it by email at facturacion@cinesfilmax.com.
How do I contact the cinema?
By phone or WhatsApp on 603 500 004 (from 4:30 pm to 11 pm) or through the contact page.
