Accessibility statement

At Cines Filmax Gran Vía we want everyone to be able to check what's on, showtimes and cinema information without barriers. That's why we designed this website following the W3C Web Content Accessibility Guidelines (WCAG) 2.2, in line with Spanish Law 11/2023, which transposes Directive (EU) 2019/882 (European Accessibility Act), and the EN 301 549 standard.

This statement applies to the cinesfilmax.com website in Spanish, Catalan and English.

Compliance status

This website is partially compliant with WCAG 2.2 level AA: all of our own content meets level AA, and many level AAA criteria, but some third-party content listed below does not.

How this website is accessible

• It can be used entirely with a keyboard, with a clearly visible focus indicator and a link to skip straight to the main content.
• It works with screen readers: headings, regions, lists, tables and forms are properly structured, and changes on the page are announced.
• Text has a contrast ratio of 7:1 or more (level AAA), and buttons and links are at least 44 × 44 pixels.
• It can be zoomed up to 400% and viewed on 320-pixel screens without losing content or scrolling horizontally.
• It respects your system's reduced motion setting, and carousels and videos can be paused.
• Dates are shown in full and version abbreviations (VOSE, VOSI, CAT) are explained.
• Forms explain what information they ask for, point out errors clearly and have no time limits.
• With the Accessibility button in the header you can make text larger, increase the space between letters, words and lines, use a more legible font, highlight links and headings, turn on a reading guide and a large cursor, and reduce animations. Your settings are saved in your browser.

Non-accessible content

The following content is provided by third parties and is outside our control:

• Trailers. They are supplied by film distributors and play on YouTube. Some may not have captions or audio description (success criteria 1.2.2, 1.2.3 and 1.2.5). Each film's synopsis, cast and details are always available as text on its page.
• Film posters and images. They are supplied by film distributors and contain text in the image (success criterion 1.4.5). The title, age rating, running time and release date are always shown as text too.
• Buying tickets. Payment takes place on an external ticketing platform, which is outside the scope of this statement. If you have any difficulty buying tickets, you can buy them at the box office or call us.

Preparation of this statement

This statement was prepared on 22 October 2026 based on a self-assessment by the website's development team: manual review (keyboard use, zoom and reflow, contrast, structure and text alternatives) and automated testing with axe-core, on mobile and desktop. It was last reviewed on 22 October 2026.

Feedback and contact

If you find any barrier on this website, or need information in another format, let us know:

• using the contact form, or
• by phone on +34 603 500 004.

We will reply as soon as possible and within 20 working days at most.

Complaints procedure

If you are not satisfied with our reply, you can contact the Spanish Disability Support Office (Oficina de Atención a la Discapacidad, OADIS) of the National Disability Council, or the consumer affairs services of your region.